• Moving your booking to September 2020
    What are the new dates for Kala 2020?

    Kala will take place between the 9th and 16th of September 2020.

  • Will I have the same accommodation?

    Yes, you will have the exact same package as you had booked for June. If you booked transfers, you will be able to select the new times once we release them in the coming weeks.

  • Can I move my flights to September?

    es, you should be able to change the date on your flights. Most airlines are waiving date change fees. You will only be liable for the difference in price between the two flights but at the moment flight prices for September are cheaper than June.

    If you are currently not able to make a free change please be patient. As the situation evolves more airlines will need to provide additional flexibility. We will continue to monitor the situation and update our FAQs accordingly. To avoid potentially incurring unnecessary costs, If you still wish to attend Kala in September we would advise that you consider waiting until nearer the new final balance date before changing your flight.

    • If you booked your flights through us, you will be offered a similar set of flights to those originally booked. So not to incur unnecessary fees to change your flight, we will continue to closely monitor the T&C of each airline as it is likely they will extend their terms with regards to free changes.
    • If you booked your flights separately, you need to arrange this directly with the airline. Most airlines are being flexible with changes. Please see the section at the bottom of the page for detailed information for each airline.
  • Will the line-up remain the same?

    We have managed to secure the majority of the artists to be moved to the new dates, but are still working on the final few to make sure that it works with their other commitments. We will provide an update in the coming weeks as soon as we have finalised all updates.

  • What happens if the situation hasn’t improved in September. Would Kala get cancelled?

    We understand there is still potential for circumstances to change further down the line and we will continue to monitor and make assessments as best we possibly can with all the relevant authorities. We have chosen September as it is when we currently feel confident about running a safe trip.

    The safety of our guests, crew, artists and the residents of Dhërmi is our number one priority. We will be reassessing the global situation every few weeks going forward and will keep all our guests up to date. If by the beginning of June we do not feel that we can ensure a safe event for our guests, Kala 2020 will be cancelled and guests will receive a full refund. This will be done before the final balance date to ensure that guests do not have to pay any more money before this decision is made.

    The global situation has changed dramatically over the past month and there is every chance that it could change for the better over the next two months. We hope that this happens and that everyone can have the Kala experience they were looking forward to - and that everyone can have a holiday that will be much needed and much deserved after being locked in for so long. For now, we will stay positive and work hard to be able to deliver a magical week in the Riviera for all of us.

  • Why are you not cancelling the event?

    There are several reasons why we feel we should go ahead with Kala. We feel for the thousands of customers, and hundreds of employees, contractors, freelancers, suppliers and local businesses that depend on us. Travel and event companies are some of the most exposed to the current situation and we feel responsible to support the network that has been making Kala possible during these past years.

    Also, airlines are not offering refunds at the moment, only date changes. If we cancelled the event everyone who booked a flight would be out of pocket.

  • Will extra safety measures be put in place at the event?

    Yes - our Event Management team is following the recommendations of scientific and health agencies and will be putting additional measures in place to minimise the risks, as well as distributing additional guidance commensurate to the situation at the time of the event.

  • Will my extras remain valid for the September date?

    Yes, all extra on your current booking such as Gjipe Tickets, Grama Bay Excursion, Porto Palermo Excursion & Shuttle Bus passes will remain on your booking.

  • Moving your booking to 2021
    What are the dates for 2021?

    The festival will take place in June 2021, quite possibly the same week as it was planned this year.

  • How will my booking be transferred to 2021?

    We will issue a voucher redeemable towards a future Kala package for the total value of your 2020 booking. Before we go on sale next year, you will be offered the option to book the exact same package as you had this year, or choose to use the balance for a different package.

  • Can I transfer my flights to 2021?

    If you booked a flight package yes, you will be offered a similar set of flights to those originally booked.

    If you booked your flights separately, you need to arrange this directly with the airline. Please see the flight FAQs for detailed information for each airline.

  • Will the extras get transferred to 2021?

    Yes, all extras will be credited to your booking. You can then choose to assign them for 2021 as you wish.

  • When is the remaining balance due if we move our booking to 2021?

    If you choose this option the final balance date will be moved back to the 31st March 2021. This is in line with the regular balance timelines for the festival.

  • Requesting a refund
    I cannot attend in September or move my booking to 2021. Will I get a refund?

    If you are unable to make the new dates in September or next year’s festival in June, then you can request a refund of your booking via the form linked on the postponement page. We really hope that you can join us on either edition. We appreciate and need your support now more than ever. If you are able to, we ask that you stick with us. By doing so, you will also support the hundreds of employees, contractors, suppliers and local businesses that depend

  • How long will it take for the money to be refunded?

    At this stage, refunds are expected to take 60 days. We will aim to process them at the end of May, by which point we expect to receive funds back from accommodation, transfer and flight suppliers.

  • Will you refund the package in full?

    We will be refunding the entirety of your booking minus the booking fee, and any admin fees incurred such as name or accommodation changes.

  • Why are you keeping the booking fee?

    The booking fee covers part of the cost of the staff and the infrastructure required to provide our booking service, as well as the payment card-processing fees that we incur on each transaction, both on the original payment as well as the refund.

  • Will I get a refund for my flight?

    If you booked a flight package with us yes, you will get a refund for your flight too.

    If you have booked your flights separately, we advise you to consult with your airline for further advice. Most airlines are allowing date changes so you should be able to, at least, get a credit note for the flight.

  • Where would refunds be sent to?

    Refunds would be sent to the card that you used to pay for your booking.

    We are only able to refund the same payments and cards that paid us in. If your group paid over 10 instalments with 5 different cards, the refund will come back to those 5 cards in 10 payments.

    The total amount received across all passengers will add up to the total refund and you may need to transfer amounts between yourselves.

    Also note, some payments may arrive before the others as some banks take longer than others to process the transactions.

  • What if I have changed cards?

    If for some reason your bank rejects the transfer we will contact you to request up to date bank details.

  • When will the refunds be processed?

    We are expecting refunds to be processed in about 60 days as the funds are currently being held by the accommodation, flight and transfer suppliers.

    We will email you once the refunds have been processed.

  • Final balance
    Can the final balance date be extended?

    Yes, the final balance date has been extended until the 12th June 2020.

  • What happens if I pay by the deadline and Kala gets cancelled after this?

    We understand there is still potential for circumstances to change further down the line and we will continue to monitor and make assessments as best we possibly can with all the relevant authorities. We have chosen September as it is when we currently feel confident about running a safe trip.

    The safety of our guests, crew, artists and the residents of Dhërmi is our number one priority. We will be reassessing the global situation every few weeks going forward and will keep all our guests up to date. If by the beginning of June we do not feel that we can ensure a safe event for our guests, Kala 2020 will be cancelled and guests will receive the same choice as now, either transfer their booking to 2021 or receive a refund. This will be done before the final balance date to ensure that guests do not have to pay any more money before this decision is made.

    The global situation has changed dramatically over the past month and there is every chance that it could change for the better over the next two months. We hope that this happens and that everyone can have the Kala experience they were looking forward to - and that everyone can have a holiday that will be much needed and much deserved after being locked in for so long. For now, we will stay positive and work hard to be able to deliver a magical week in the Riviera for all of us.

  • What about bookings paid in full? Has the cancellation date been extended as well?

    Yes, the cancellation terms are related to the date of travel so the deadlines will move back with the change of date.