• How to change or refund your flight

    Most airlines are currently offering free changes and full refunds. If you can make a free change now, we recommend doing so by following the process we have outlined below.

    If you are currently not able to make a free change or request a refund please be patient. This is an ongoing process and will continue to develop. As the situation evolves, more airlines will need to provide additional flexibility. We will continue to monitor the situation and update this guide accordingly.

    Please see guidance below from all airlines that are travelling to Corfu or Tirana. If your airline is not listed, please check their website directly.

    If you have purchased a flight package through us and wish to transfer your booking to 2021, your flight and the associated cost will be removed from your booking and will be included in your refund. As some airlines are being more flexible than others, we wanted to give you the flexibility to re-book your own flights as and when it suits you.

    As our flight deposits were originally £150, and we will be removing your flights from your booking, you will be refunded £100 of this amount to bring you in line with the standard non-flight deposit of £50pp.

  • Easy Jet

    For the foreseeable future, all Easyjet flights have been grounded. Meaning there are several options regarding what to do with your existing booking.

    • Switch to any other flight, any time. You can fly anywhere on their network and you will not pay change fees. Seats are currently for sale until May 2021 and you can do this via Manage Bookings or the easyJet app. Even if you had already changed your flight from June to September, they are still allowing further free changes.
    • Claim a voucher for the full value of your ticket. If you aren’t ready to book again just yet, a voucher provides the flexibility to book travel in future, for flying through to at least Summer 2021. You can access the voucher via Manage Bookings or the app.
    • Request a refund on your cancelled flight - Within the Covid-19 Help Hub you can request a refund by completing the online form.

    https://www.easyjet.com/en/policy/coronavirus-faqs

    Airlines are still regularly updating their policies with regards to flight changes, meaning it’s likely the 2021 dates will be extended into June. As Easyjet has assured it’s customers that they do not need to contact the airline before your flight date, and that your options remain available after this time, we would advise that you consider waiting for June 2021 dates to be released before requesting either a refund or a voucher.

  • Ryanair

    If your flight has been cancelled you will have been notified by email and SMS, and given the option of a travel voucher valid for 12 months, a refund, or to rebook your journey.

    You can request a cash refund, however please bear in mind that Ryanair will place your request in the cash refund queue, and it will be dealt with at a later date. They have also announced that they won’t be processing cash refunds until the Covid-19 crisis is over. Although they have also reassured their customers that the refund voucher will be valid and available for use until you receive your cash refund.

    Extensive details on requesting either the voucher or the refund can be found here -

    https://www.ryanair.com/ie/en/useful-info/refund-voucher

  • Jet2
  • The majority of Jet2 June 2020 flights have been automatically cancelled and refunded by the airline. If your flight hasn’t already been automatically cancelled by Jet2, you can choose one of the below options.

    • If your flights are no longer going ahead, you can amend your booking to a later departure date without paying an admin fee. To amend your booking all you need to do is log in to Manage My Booking, click on ‘change flights’ before midnight on 14 June 2020 – They've extended the date due to popular demand.
    • You can request a refund credit note to use to rearrange your plans. All you need to do is log in to Manage My Booking, click on ‘cancel flights’ before midnight on 14 June 2020 and you’ll be given a refund credit note to rearrange your flights within six months of receiving it.
    • If neither of the above work for you, and you’d prefer a refund for the total cost of your booking, please wait for the airline to get in touch with further details. They're proactively contacting all affected customers in departure date order.
  • British Airways

    If your British Airways flight has been cancelled, you have several options to choose from:

    • Rebook onto another flight: This can be done via the Manage Booking login on the British Airways website.
    • Request a voucher: You can claim a voucher to the value of your booking. Your voucher will be valid for travel until 30 April 2022 and can be used as payment, or part payment, for a future booking. Your new trip booked with your voucher must be fully completed by 30 April 2022 (departure and return). You will receive your voucher by email within seven days of your application.
    • Request a refund: British Airways are also offering full cash refunds on flights, although in order to request this you have to call them. Their number is 0800 727 800 if you’re calling within the UK, or +44 (0)203 250 0145 from abroad.
  • Norwegian Airlines

    If your Norwegian Airlines flight has been cancelled, you have several options to choose from:

    • Request a refund: You will have to submit a claim on their website. All that is required is your booking reference number and your surname.
    • Exchange your flight for ‘Cashpoints’ vouchers: CashPoints is Norwegian’s digital currency and is just like cash on their website. You can request these vouchers on their site, and the airline has agreed to top you up an extra 20% of the value of your ticket that can be used for your next trip. Customers with Flex or PremiumFlex tickets have 14 days to claim CashPoints from the date that the flight is cancelled by Norwegian. After this time the ticket will be automatically refunded.
  • Wizz Airways

    If your Wizzair flight has been cancelled, you have several options:

    • Re-book for another flight operated by Wizz Air on the same or – if necessary – a comparable route, at the earliest opportunity, subject to availability of seats if there is no lockdown of the airport or air travel in the given country
    • Credit the full value of the payment for the cancelled flight plus 20% of the fare paid for the cancelled flight, including, if applicable, the return sector on the passenger’s WIZZ Account. This credit can be used towards any Wizz Air flight/services in the future
    • Opt for a cash refund, however please note that this will take longer to complete due to the high number of inquiries the airline is dealing with. Customers will be informed about the necessary steps for a bank transfer or transfer to credit card in a separate e-mail. In this case, customers will be eligible for 100% of the original fare.
  • Aegean airlines

    At this stage Aegean are not currently offering cash refunds on any of their cancelled flights. The only option is to request a voucher for the value of your flight.. This voucher can be redeemed within 18 months.

    The airlines website has said that customers can expect to receive this voucher within 30 days of their application.

    Despite the airline not currently offering cash refunds, provided that the Credit Voucher has not been used in full or at all over the 18 month period, you are eligible to request refund of the (remaining) unused amount paid for your initial booking.

    Airlines are still regularly updating their policies with regards to flight changes and refunds, meaning it’s likely passengers will be allowed to request at a later date. We would advise waiting for further updates.

    https://en.aegeanair.com/aegean-announcement