• Kala 2020 postponement FAQ
    What are my options?
    • Option 1 : Move your booking to 2021 - any amounts paid, except the deposit, will be automatically refunded
    • Option 2 : Cancel your booking and request a refund

    If you decide to move your booking to 2021, we will automatically process a refund of any amounts paid towards your booking, except the deposit.

    This option will allow you to guarantee your spot for 2021 and keep your accommodation with just a small financial commitment. You won’t have to pay anything further until the new final balance date which is set for 31st of March 2021. We will also honour the €40 in drinks tokens that were offered a couple months back.

    By moving your booking to 2021, you will support the hundreds of employees, freelancers, suppliers and local businesses that depend on Kala. If you are in the position to do so, your support will be greatly appreciated.

  • Is there a deadline to decide?

    We have emailed you a form on June 5th and we ask that you submit your choice by June 18th.

  • What are the dates for 2021?

    Kala will take place 9th to 16th of June 2021. It’s safe to say that the long-awaited reunion is going to be a truly special one!

  • Will the line-up remain the same?

    We are in talks with the artists about the new dates. While we cannot guarantee yet that all of them will be able to perform next year, we are working to have the same or better line-up.

  • Can I keep the same accommodation?

    If everyone in your booking is moving to 2021 yes, your entire booking will be transferred to 2021 and all amounts paid, except the deposit will be automatically refunded.

    If some passengers in your booking decide not to move to 2021 you will have to change accommodation, unless you have multiple rooms in your booking and are able to release some of them and accommodate the remaining passengers in the remaining rooms.

    Rooms must be at full occupancy. The accommodation in Dhermi is very limited and thi allows us to ensure everyone has the chance to get a ticket and enjoy the Kala experience.

    Eg. a group of 6 people split into 3x 2pax rooms where 4 want to move to 2021 and 2 want a refund. The 4 passengers can move to 2021 and keep their 2x 2pax rooms while the other 2 passengers can cancel their room and request a refund.

    Eg. a group of 3 people staying in a 3pax room where 2 people want to move to 2021 and 1 wants a refund. The 2 passengers can move to 2021 and select a new 2pax accommodation later this year. The 3rd person can request a refund.

  • Can I change accommodation?

    If you wish to change your accommodation or need to do it to match your new group size, please select this option in the form.

    Your current accommodation will be released from your booking and we will give you the chance to pick a new hotel later this year before the remaining tickets go on sale.

    The process will be very similar to when you booked your tickets. We will upload all the accommodation options available to our site and send the link via email to everyone who needs or wants to change accommodation. Deposits will be reduced to £1 to facilitate the change.

  • Will the extras get transferred to 2021?

    Yes, all extras will be credited to your booking. You can then choose to assign them for 2021 as you wish.

  • What is the new final balance date?

    The final balance date will be moved to 31st March 2020. This means that you will be able to keep your booking until that date without having to make any further payments. You will be able to cancel at any time before the final date and you would only lose your deposit.

  • Can I transfer my flights to 2021?

    If you booked a flight package, the flight cost will be removed from booking and you will be able to book your own flights. We won't have flight packages next year.

    If you booked your flights separately, you need to arrange this directly with the airline. Please see the flight FAQs for detailed information for each airline.

  • How long will it take for the money to be refunded?

    Refunds will be processed within 60 days. We will email you once the refund is on its way.

  • Will you refund the package in full?

    If you decide to move your booking to 2021, we will automatically refund all amounts paid towards your booking except the deposit, which is £50 per person for standard packages and £100 per person for flight packages.

    If you decide to cancel your booking, we will refund the entirety of your booking minus the booking fee, and any admin fees incurred such as name or accommodation changes.

  • Why are you keeping the booking fee?

    The booking fee covers part of the cost of the staff and the infrastructure required to provide our booking service, as well as the payment card-processing fees that we incur on each transaction, both on the original payment as well as the refund.

  • Will I get a refund for my flight?

    If you booked a flight package with us yes, you will get a refund for your flight too.

    If you have booked your flights separately, you need to arrange this directly with the airline. Please see the flight FAQs for detailed information for each airline.

    Any extras that you purchased directly from the airline such as baggage or extra legroom seats will be refunded directly by the airline once the airline processes the refund request.

  • Where would refunds be sent to?

    Refunds will be sent to the card that you used to pay for your booking. If your group paid over 10 instalments with 5 different cards, the refund will come back to those 5 cards in 10 payments.

    The total amount received across all passengers will add up to the total refund and you may need to transfer amounts between yourselves.

    Also note that refunds will be processed in chronological order and some payments may arrive several days before the others so please be patient if there are any amounts missing.

  • Card or Bank Changes

    We are only able to process refunds to the card or bank account you paid with. If your card is no longer in use, you may need to contact the bank to arrange for this to be cleared.